Privacy Policy

Welcome to Alvora Vacation Rentals ("Alvora", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, make a reservation, or stay at one of our vacation rental properties.

This Privacy Policy applies to all Alvora properties:

1. Information We Collect

We may collect personal information that you voluntarily provide when making a reservation, submitting an inquiry, contacting us, or staying at one of our properties.

• Full Name
• Email Address
• Phone Number
• Billing Information
• Reservation Details
• Guest Information
• Communication Records
• Special Requests

2. Information Collected Automatically

When you browse our website, certain information may be collected automatically through cookies and analytics technologies.

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Site
• Referral Sources
• Website Interaction Data

3. How We Use Your Information

Information collected may be used to:

• Process reservations and bookings
• Verify guest identity
• Communicate before, during and after your stay
• Provide customer support
• Send booking confirmations and updates
• Improve website functionality and guest experience
• Prevent fraud and unauthorized activity
• Meet legal and regulatory requirements

4. Payment Processing

Payments may be processed through secure third-party payment providers. Alvora does not store complete payment card information on its servers. Payment information is handled according to the policies of the respective payment processor.

5. Booking Platforms

Reservations may be received through third-party booking and property management platforms including:

• Airbnb
• VRBO
• Booking.com
• Hostaway
• Direct Booking Channels

When reservations are made through third-party services, their privacy policies may also apply.

6. Cookies & Analytics

Our website may use cookies and analytics technologies to improve performance, personalize user experiences, understand visitor behavior, and enhance website functionality.

You may disable cookies through your browser settings, although some website features may not function properly.

7. Marketing Communications

From time to time, we may send communications relating to reservations, property updates, promotions, special offers, or guest services.

You may opt out of promotional communications at any time.

8. Sharing Information

We do not sell personal information.

Information may be shared with trusted service providers when necessary to operate our business and provide guest services.

• Property Management Software
• Payment Processors
• Email Providers
• Website Hosting Providers
• Analytics Services
• Legal Authorities when required by law

9. Data Retention

We retain personal information only for as long as necessary to fulfill reservations, provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

12. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Data portability
• Withdrawal of consent where applicable

13. Third-Party Links

Our website may contain links to external websites and booking platforms. We are not responsible for the privacy practices of third parties and encourage users to review their privacy policies.

14. Changes To This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page along with a revised effective date.

15. Contact Us